Return & Refund policy

At Titowalker, we put your experience first. If the product is not as expected, don’t worry! We have prepared a simple and fast return process to ensure your complete satisfaction. Please read the policy below carefully before starting the return process.

1. Return within 30 days

  • Return period: You have 30 days from the date of receipt to request a return. After this period, we regret that we cannot accept any requests.
  • Important note: The product must be intact, unused, with all labels and packaging intact.

2. Return conditions

We only accept returns if the following criteria are met:

  • Product condition: New, unused, no signs of damage, no strange smell.
  • Intact labels: All products must retain their original packaging and labels.

Non-Returnable Items:

  • Used, washed, or damaged by the customer.
  • Products that are part of a special promotion or sale.

3. Return Process

To return a product, please follow these steps:

  • Submit a return request: Contact us via email at [email protected], including your order information and reason for return.
  • Get detailed instructions: Once we receive your request, we will send you detailed instructions on how to return the product.
  • Return the product: Package the product securely and send it to the address we provide. Please note that the customer is responsible for shipping costs in the event that the product is not defective or damaged by the manufacturer.

4. Refund Method

After receiving and inspecting the product, we will proceed with the refund according to the following steps:

  • Refund Method: The amount will be refunded to the account/card you used to make the original payment.
  • Refund Time: After inspection, the money will be refunded within 30 working days. The time may vary depending on your payment method.

5. Order Cancellation Time

Order cancellation requests must be made within 24 hours of purchase. After this time, the order will be processed and we will not be able to support order cancellation.

For orders that are more than 24 hours old, you can still return the product after receiving the goods according to our return policy.

6. Late or Missing Refunds

If you have not received your refund after the expected time:

  • Check your bank account again.
  • Contact your credit card service provider. It may take some time for the refund to be updated.
  • Contact your bank. There is usually a processing time before the refund is credited.
  • If you have completed all the steps above and still have not received your money, please contact us via email at [email protected] for timely support.

7. Contact Us

If you have any questions regarding our return and refund policy, please contact us via:

Email: [email protected]

Address business: 12906 Connell, Overland Park, KS 66213, USA

Mon-Fri: 8:00 am – 6:00 pm (CST)