Frequently Asked Questions (FAQs)
Welcome to Titowalker.store FAQs page! We hope that the questions and answers below will help you answer any questions you may have about our products, orders, and services.
1. What is the return policy?
Return period
You have 30 days from the date of receipt to request a return. After this period, we regret that we cannot accept any requests.
Return conditions
We only accept returns if the product meets the following criteria:
Condition: New, unused, no signs of damage, no strange odors.
Label intact: All products must retain their original packaging and labels.
Non-returnable items
Products that have been used, washed, or damaged by the customer.
Products that are part of a special promotion or discount.
2. What is the return process?
To return a product, please follow these steps:
- Submit a return request: Contact us via email at [email protected], including your order information and reason for return.
- Get detailed instructions: Once we receive your request, we will send you detailed instructions on how to return the product.
- Return the product: Package the product securely and send it to the address we provide. The customer is responsible for shipping costs in the event that the product is not defective or damaged by the manufacturer.
3. What is the refund method?
After receiving and inspecting the product, we will refund according to the following steps:
- Refund method: The amount will be refunded to the account/card you used to make the original payment.
- Refund time: The money will be refunded within 30 business days after inspection. The time may vary depending on your payment method.
4. What is the cancellation period?
Cancellation requests must be made within 24 hours of purchase. After this time, the order will be processed and we will not be able to support cancellations. However, you can still return the product after receiving it according to our return policy.
5. Can I track my order?
Yes! Once the order is processed, you will receive a confirmation email with a tracking number and a link to track your package. To track your package, you can visit our tracking page or check your delivery confirmation email.
6. What if the product is damaged?
If you receive a damaged item, please contact us within 48 hours of receiving the item. Please provide detailed photos of the damaged item. We will guide you through the return process and will either offer a replacement or a refund depending on the condition and your preferences.
7. How much does shipping cost?
Shipping is a flat rate of $6.99 per order. We try to keep shipping costs to a minimum so you can enjoy your shopping experience without worrying about additional costs.
8. How long does it take to process and ship?
We aim to process all orders within 1-3 business days (Monday to Friday). Estimated delivery time is 7-15 days, depending on the destination.
9. Can I change my shipping address?
If you would like to change your shipping address, please contact us immediately. We will do our best to change the address before the order is shipped. However, if the order has already been processed, we will not be able to change the delivery address.