Shipping policy

Welcome to Titowalker.store! We value the trust you have placed in us and recognize the importance of a seamless and memorable shopping experience. To ensure clarity and transparency, we have developed a detailed shipping policy below. This policy includes order processing time, estimated shipping time as well as providing shipping information after purchase. We always strive to bring you the utmost satisfaction through our services.

1. Shipping Destinations

Currently, we are proud to provide shipping services throughout the United States. We will expand our services to more countries in the future to best serve our international customers.

2. Shipping Costs

A flat shipping fee of $6.99 per order is charged. We strive to keep shipping costs to a minimum to ensure you can enjoy your shopping experience without worrying about additional costs.

3. Processing and delivery time

Order cut-off time is 6:00 pm (CST) every day.

We aim to process all orders within 1-3 business days (Monday to Friday).

Orders placed on weekends (Saturday and Sunday) will be processed the following Monday.

Once the order is processed, the estimated delivery time is 7-15 days, depending on the destination. In some special cases such as bad weather or epidemics, delivery times may be longer. We will try to notify you via email as soon as possible if there are any delays.

4. Shipping Unit

At Titowalker.store, we rely on the USPS to ensure that your orders are delivered to the correct address safely and on time.

5. Order tracking

You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.

6. Damaged Items

If you receive a damaged item, please contact us within 48 hours of receipt. Please provide detailed photos of the damaged item. We will guide you through the return process and will either offer a replacement or a refund depending on the condition and your preference. Customer satisfaction is our top priority and we are committed to resolving any issues quickly and efficiently.

7. Undeliverable Addresses & Returned Packages

In the event of a return due to an incorrect address or a package not being received, we will refund your money, minus the original shipping costs. If you would like us to resend the item, you will need to place a new order. To avoid these issues, please double check your shipping address before completing your order.

8. Delays

While we make every effort to ensure prompt processing and delivery, please note that Titowalker.store is not responsible for delays arising from factors such as inclement weather, customs clearance or force majeure events involving the shipping unit. We will notify you immediately if any delays occur.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact us at the following address. Our customer support team is always ready to answer any questions and assist you promptly and professionally.

Email: [email protected]

Address business: 12906 Connell, Overland Park, KS 66213, USA

Mon-Fri: 8:00 am – 6:00 pm (CST)

We thank you for shopping at Titowalker.store and hope that you will have great experiences using our products and services. Your satisfaction is the driving force for us to constantly improve and develop.